Refund policy

1. General provisions

This Refund Policy regulates the conditions for refunding funds on the mu-servers.top website.

By using the Service and making a payment, the user agrees to the terms of this policy.

2. Nature of the services provided

The Service provides digital services, including:

• server placements;
• server promotion and highlighting;
• use of the internal virtual currency (Credits).

When services begin

All services are provided electronically and begin immediately after payment.

3. Virtual currency

The internal currency (Credits):

• is used exclusively within the Service;
• is not legal tender;
• cannot be exchanged for real money.

4. Refund conditions

The user agrees that:

• digital services are considered provided from the moment they are activated;
• refunds are not made for services already provided.

Exceptional refund cases

A refund is possible only in exceptional cases:

• in the event of a technical error of the Service;
• in the event of a duplicate charge;
• if the service was not actually provided.

Refund review

The decision on a refund is made by the administration individually.

5. Payments

Payments are processed through third-party systems, including WebMoney, YooMoney, and CryptoCloud.

The Service does not store users’ payment data.

6. Payment disputes

The user may contact support in the event of a disputed situation.

We recommend first contacting the Service administration to resolve the issue before contacting the payment systems.

7. Contacts

Email: support@mu-servers.top

Telegram: @GSAssistBot